FAQs & Troubleshooting
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144 Results
- 1REPLACE TONER
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3I cannot install Brother drivers on Debian 10 (Linux)
- 4The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 5JAM TRAY 1
- 6REPLACE DRUM
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8JAM REAR
- 9JAM INSIDE
- 10How do I clear paper jams.
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12What driver package format is supported by my Linux distribution?
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14What is Toner Continue Mode?
- 15I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 16Envelope creases
- 17I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 18Print on labels and envelopes from the manual feed slot.
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20How to identify your Operating System (OS).
- 21Change the printer driver settings (Windows / macOS)
- 22DRUM ERROR
- 23Can I print from DOS applications? What printer driver emulation can be used?
- 24Uninstall the drivers. (Mac OS X 10.5)
- 25I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 26Delete print jobs from the print queue.
- 27Can I use AirPrint with my Brother machine?
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29FRONT COVER OPEN or FUSER COVER OPEN
- 30My paper is curled
- 31Curl or wavy
- 32Page skewed
- 33Print command (LPR) (Linux)
- 34Open the Status Monitor
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36Clean the corona wire of the drum unit.
- 37Uninstall the Brother Software and Drivers (Windows)
- 38Pre-Required Procedures (Linux)
- 39I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 40"Offline" appears on the Status Monitor.
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 43I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 44Can I print from or scan to an Android™ Smartphone?
- 45CARTRIDGE ERROR
- 46Where can I download a driver for my machine?
- 47Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 48When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 49In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 50Cooling Down (COOLING DOWN)