FAQs & Troubleshooting
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199 Results
- 1JAM INSIDE
- 2I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 3How to identify your Operating System (OS).
- 4I cannot print from the MP Tray?
- 5Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 6JAM TRAY 1
- 7Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8How do I install additional memory? (DIMM)
- 9My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 10Print command (LPR) (Linux)
- 11I cannot install Brother drivers on Debian 10 (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13When printing with monochrome laser printer, the print position shifts. (Linux)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Can I print from or scan to an Android™ Smartphone?
- 16Can I print from or scan to an iPhone, iPod Touch or iPad?
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18The printer prints unexpectedly or it prints garbage.
- 19The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 20Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 21Printouts have a curl or wave.
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23How do I install the Lower Tray Unit? (LT-500)
- 24Print on both sides of the paper(2-sided/Duplex Printing).
- 25All print jobs are aborted and nothing is printed. (Linux)
- 26I want to print using CUPS while keeping SELinux enabled. (Linux)
- 27I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 28A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 29I cannot print from my computer via network (for Macintosh).
- 30I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 31Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 32What is Optional Font Package (BS-3000)?
- 33NO TRAY1 appears on the display.
- 34BUFFER ERROR appears on the display.
- 35IGNORE DATA
- 36An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 37Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 38The machine does not print anything.
- 39Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 40I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 41Black toner marks appear across the page.
- 42White lines appear across the page.
- 43I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 44I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 47I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 48Delete print jobs from the print queue.
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.