FAQs & Troubleshooting
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171 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 2What kind of envelopes should I avoid?
- 3How do I install additional memory?
- 4Change the printer driver settings (Windows / macOS)
- 5How do I perform a factory reset?
- 6I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 7Printouts have wrinkles or creases.
- 8Can I print using the IPP protocol on Windows XP?
- 9How do I change the print server password?
- 10The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12What kind of labels and transparencies can I use?
- 13Using the PING command to troubleshoot problems.
- 14An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 15The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 16How can I change the IP address using the ARP and PING commands?
- 17Print on envelopes.
- 18I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21How do I display the Quick Print Setup as a Toolbar?
- 22Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 23What kind of paper can I use?
- 24I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 25What kind of memory can I use?
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27How do I factory reset the Network Interface Card (NIC)?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot print from my computer via network (for Macintosh).
- 30The printer status is Offline or Paused.
- 31In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 32The machine does not print anything.
- 33Delete print jobs from the print queue.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Can I print from or scan to an iPhone, iPod Touch or iPad?
- 36The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 37How do I monitor the status of the printer?
- 38I cannot print from Mac OS X.
- 39Printouts have a curl or wave.
- 40Can I print from DOS applications?
- 41The printed letters are slanted, positioned incorrectly.
- 42I am having problems with the paper feed.
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44I cannot install Brother drivers on Debian 10 (Linux)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 47What is Network Shared printing?
- 48Can I print from or scan to an Android™ Smartphone?
- 49I cannot print from my computer via USB.
- 50I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.