FAQs & Troubleshooting
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157 Results
- 1What is the BROWNIE software?
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3How can I change the IP address?
- 4An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 5The paper is skewed when it's printed.
- 6What driver package format is supported by my Linux distribution?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8How do I perform a factory reset?
- 9When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10Cannot print after a Windows 10 update (June 2020)
- 11Install the built-in drivers (For Windows 8 and Windows 10)
- 12Change the printer driver settings (Windows / macOS)
- 13I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14How to identify your Operating System (OS).
- 15Can I print from or scan to an Android™ Smartphone?
- 16The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 17What kind of envelopes should I avoid?
- 18How do I monitor the status of the printer?
- 19The machine does not print anything.
- 20What is a "Generic PCL Driver"?
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22Delete print jobs from the print queue.
- 23Can I print from or scan to an iPhone, iPod Touch or iPad?
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 27How can I enable/disable the Quick Print Setup Utility?
- 28The printer prints unexpectedly or it prints garbage.
- 29Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 30How can I change the IP address using the ARP and PING commands?
- 31I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33Can I print from DOS applications?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36I cannot print from my computer via USB.
- 37How do I display the Quick Print Setup as a Toolbar?
- 38My Brother machine misfeeds paper.
- 39Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 40I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 42Print command (LPR) (Linux)
- 43Print command (cupswrapper) (Linux)
- 44Windows 10 Support Information
- 45I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47I cannot print from my computer via network. (For Windows)
- 48The printer status is Offline or Paused.
- 49In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 50Why are the alarm and data lights on?