FAQs & Troubleshooting
![]() |
Popular |
154 Results
- 1How do I perform a factory reset?
- 2Functions supported in the Windows 7 built-in drivers
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Using the PING command to troubleshoot problems.
- 5I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 6Printouts have wrinkles or creases.
- 7The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 8The printer status is Offline or Paused.
- 9Printouts have a curl or wave.
- 10The machine does not print anything.
- 11What kind of labels and transparencies can I use?
- 12How can I change the IP address?
- 13The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 14Vertical black lines appear on the printout.
- 15How can I change the IP address using the ARP and PING commands?
- 16White lines appear down the page.
- 17My printouts have a grey background.
- 18Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 19White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 20What driver package format is supported by my Linux distribution?
- 21The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 22What is Network Shared printing?
- 23Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 24When trying to print from Mac OS X the print queue is stopped.
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26Print on envelopes.
- 27White spots appear in areas of dense black printing.
- 28Printed pages are completely black.
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 31Black toner marks appear across the page.
- 32Lines appears across the page.
- 33Change the printer driver settings (Windows / macOS)
- 34I cannot print from my computer via network. (For Windows)
- 35I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36The paper is skewed when it's printed.
- 37The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 38How do I monitor the status of the printer?
- 39I cannot print from Mac OS X.
- 40Why are the ready and alarm lights blinking?
- 41What kind of memory can I use?
- 42What do the LED indications mean?
- 43I'm using openSUSE 11.3. I cannot print to my Brother Machine. (Linux)
- 44I cannot print from my computer via network (for Macintosh).
- 45Why are the alarm and data lights on?
- 46I cannot install Brother drivers on Debian 10 (Linux)
- 47Windows 10 Support Information
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50I cannot print from my computer via USB.