FAQs & Troubleshooting
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69 Results
- 123/09/2020How to assemble the Dedicated Stand. (Optional accessory : PRNSTD) [Video instructions]
- 210/04/2018How to set up the cap frame. [Video instructions]
- 310/04/2018How to set up the cap frame driver. [Video instructions]
- 409/05/2017How do I thread the machine? (Threading the upper thread)
- 516/02/2017When I create an embroidery pattern design on PE-DESIGN(PE-DESIGN, PE-DESIGN Lite, or PED-Basic), what Design Page Size is my sewing machine?
- 629/07/2016When thread got tangled
- 729/07/2016Stabilizers (Backing)
- 819/10/2015Recommendation accessories
- 919/10/2015How do I install the bobbin wound with thread
- 1019/10/2015Maintenance (Oiling the machine)
- 1119/10/2015Maintenance (Cleaning the bobbin case)
- 1216/10/2015Place a spool of thread on a spool pin
- 1316/10/2015Embroidery
- 1416/10/2015Hooping the Fabric
- 1510/08/2015Fabric/stabilizer compatibility chart
- 1616/06/2014How do I thread the needle. [Video instructions]
- 1716/06/2014How do I thread my machine (Threading the upper thread). [Video instructions]
- 1806/02/2014What is the Switch Spool function and how do I use it?
- 1906/02/2014When I sew an embroidery pattern exported as DST format in PE-DESIGN, how do I specify whether or not the jump stitches are cut on the embroidery machine of the PR series?
- 2011/08/2008Why does the needle keep breaking?
- 2124/07/2008I tried to update the machine with USB media and pushed "USB HOST". But the screen didn't change for more than 5 minutes and I still can't upgrade it.
- 2207/03/2008There is looseness in the mounting jig when the fabric is placed in the cap frame/cylinder frame.
- 2307/01/2008"Preventive maintenance is recommended" appears on the LCD.
- 2401/11/2007"Needle threader error." appears on the LCD.
- 2501/11/2007"Check if thread is broken." appears on the LCD.
- 2604/08/2006How do I create a space between characters?
- 2706/07/2006"USB media is not loaded. Load USB media." appears on the LCD.
- 2806/07/2006"USB media error." appears on the LCD.
- 2906/07/2006"The USB media was changed. Do not change the USB media while it is being read." appears on the LCD.
- 3006/07/2006"The USB media is write-protected so the data cannot be saved. Cancel the write-protection before trying to save the data." appears on the LCD.
- 3106/07/2006"The USB media is write-protected so the data cannot be deleted. Cancel the write-protection before trying to delete the data." appears on the LCD.
- 3206/07/2006"Pattern will not fit. Please delete another pattern." appears on the LCD.
- 3306/07/2006"Not enough space. Delete some patterns or use a different USB media." appears on the LCD.
- 3406/07/2006"Delete error." appears on the LCD.
- 3506/07/2006"Area over." appears on the LCD.
- 3606/07/2006"Impossible to reserve this needle." appears on the LCD.
- 3706/07/2006"The thread number is invalid." appears on the LCD.
- 3806/07/2006"Needle threader is in threading position." appears on the LCD.
- 3906/07/2006"Impossible to set the start & the end points." appears on the LCD.
- 4006/07/2006"Impossible to add anymore characters." appears on the LCD.
- 4106/07/2006"This file cannot be used." appears on the LCD.
- 4206/07/2006"Unknown data format." appears on the LCD.
- 4306/07/2006"Change to the big frame." appears on the LCD.
- 4406/07/2006"The selected embroidery pattern exceeds size of the frame." appears on the LCD.
- 4506/07/2006"Characters cannot be aligned." appears on the LCD.
- 4606/07/2006"Too many colours." appears on the LCD.
- 4706/07/2006"Maximum number of patterns have been combined." appears on the LCD.
- 4806/07/2006"Pattern is too large." appears on the LCD.
- 4906/07/2006"This pattern contains too much data to be stored." appears on the LCD.
- 5006/07/2006"There is no embroidery card in the card slot. Insert an embroidery card." appears on the LCD.