FAQs & Troubleshooting
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323 Results
- 1I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 2(Video) Load A4/Letter paper
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Replace Drum
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6What is Storage PC Print Data using Active Directory®? (Windows)
- 7Paper is Jammed in the Back of the Machine
- 8Paper is Jammed in the MP tray
- 9Wrinkles or creases
- 10Print on Both Sides of the Paper (Windows®)
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12Paper is Jammed inside the Machine
- 13Paper is Jammed in the Paper Tray
- 14What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 15Paper is Jammed in the 2-sided Tray
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20What is the default password for my Brother machine?
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Image skewed
- 23Size Error DX or Size Error 2-sided
- 24Print on Both Sides of the Paper (Macintosh)
- 25Print as a Poster (Windows®)
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 27The printer status is Offline or Paused.
- 28I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 29Add your Brother machine with AirPrint (macOS)
- 30The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 31What is Brother iPrint&Scan?
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33How to identify your Operating System (OS).
- 34I cannot install Brother drivers on Debian 10 (Linux)
- 35When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 36Configure the Store Print Log to Network Settings Using Web Based Management
- 37Load Paper in the Multi‑purpose Tray (MP Tray)
- 38(Video) Unpack your Brother machine
- 39(Video) Connect telephone line and power cords
- 40Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 41Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 42Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 43How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 44Easy Scan to E-mail
- 45I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 47My Brother machine could not be found over the network when I installed drivers on my computer.
- 48(Video) Set up your Brother machine
- 49Document Jam
- 50(Video) Replace the Toner Cartridge