FAQs & Troubleshooting
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150 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Paper is Jammed in the Manual Feed Slot
- 5How to identify your Operating System (OS).
- 6(Video) Paper is Jammed inside the Machine
- 7What is the recommended paper?
- 8Drum !
- 9What driver package format is supported by my Linux distribution?
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11(Video) Set up your Brother machine
- 12Change the printer driver settings (Windows)
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14The printer status is Offline or Paused.
- 15Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Condensation
- 18Toner Error
- 19Cannot Print ##
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21Replace the Toner Cartridge *
- 22Install the Brother Mobile Connect application (for mobile device)
- 23Out of Memory
- 24Reset the Drum Counter
- 25I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 26I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 29I cannot print on a wireless (Wi-Fi) network (Mac)
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 31No Paper Tray1
- 32Where can I download Brother iPrint&Scan application for Mac?
- 33The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 34What is the default password for my BRAdmin or Web Based Management?
- 35Add your Brother machine with AirPrint (macOS)
- 36I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 37Cannot print after a Windows 10 update (June 2020)
- 38Delete a network scanner entry. (Linux)
- 39Set up your Brother machine on a wireless network (Windows / macOS)
- 40I cannot print on a wireless (Wi-Fi) network (Windows)
- 41The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 42Control Printer Driver settings (only available for Windows)
- 43Media Mismatch
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Delete print jobs from the print queue.
- 46Cannot Scan ##
- 47I cannot print from my computer via USB.
- 48Cartridge Error
- 49No Toner
- 50I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? (Windows only)