FAQs & Troubleshooting
Popular |
144 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 2(Video) Set up your Brother machine
- 3Open the Status Monitor (Windows)
- 4Change the printer driver settings (Windows)
- 5(Video) Paper is Jammed in the Back of the Machine
- 6Can I send a print job to multiple machine email addresses using Email Print?
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8What is the default password for my BRAdmin or Web Based Management?
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11(Video) Paper is Jammed inside the Machine
- 12The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 13I cannot print using my Brother machine on a wired network (Windows / macOS)
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15(Video) Load an Envelope (Manual Feed Slot)
- 16How to identify your Operating System (OS).
- 17Discover the MAC address of the Brother network card
- 18Cannot Print ##
- 19I cannot scan via network.
- 20Toner Low or Prepare New Toner Cartridge
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 23What is the default password for my Brother machine?
- 24(Video) Document is Jammed in the Top of the ADF Unit
- 25Control Printer Driver settings (only available for Windows)
- 26Install the Brother Mobile Connect application (for mobile device)
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Cannot Scan ##
- 29Size Error DX or Size Error 2-sided
- 30Out of Memory
- 31(Video) Paper is Jammed in the 2-sided Tray
- 32(Video) Paper is Jammed in the Paper Tray
- 33Ghosting images
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 36"Offline" appears on the Status Monitor. (Windows)
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 38Guidelines for configuring your Brother machine on a wireless network
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 40Replace the Drum Unit *
- 41How to scan a document from a Windows application?
- 42How to scan a document from a Windows application?
- 43I cannot connect my machine to a Windows 11 computer via USB.
- 44Add your Brother machine with AirPrint (macOS)
- 45Change the brscan5 scan settings using XSane (Linux)
- 46Check the remaining ink or toner level (Linux)
- 47Delete a network scanner entry. (Linux)
- 48Wrong Toner or Wrong Toner Cartridge
- 49After the chosen tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 50(Video) Document is Jammed under the Document Cover