FAQs & Troubleshooting
Latest |
258 Results
- 113/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 213/06/2024(Video) Update the Driver or Firmware for your Brother machine
- 313/03/2024I cannot print using my Brother machine on a wireless network (Mac)
- 413/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 514/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 614/02/2024What is the default password for my Brother machine?
- 724/01/2024My machine does regular cleaning cycles in the night. How can I correct this?
- 824/01/2024Why is it necessary for my machine to go through regular cleaning cycles?
- 910/01/2024Easy Scan to E-mail
- 1014/12/2023Discover the MAC address of the Brother network card
- 1108/11/2023How to scan a document from a Windows application?
- 1208/11/2023How to scan a document from a Windows application?
- 1311/10/2023I cannot scan via network.
- 1413/09/2023Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 1513/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1605/09/2023(Video) Load an Envelope (Manual Feed Slot)
- 1712/07/2023I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1812/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1921/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2021/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2121/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2221/06/2023Add your Brother machine with AirPrint (macOS)
- 2321/06/2023Print both sides of paper or a booklet automatically
- 2421/06/2023Delete print jobs from the print queue.
- 2519/05/2023I cannot print from my computer via USB.
- 2626/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 2726/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2826/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2926/04/2023What is Brother Web Connect?
- 3026/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3126/04/2023Change the printer driver settings (Windows / macOS)
- 3226/04/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 3319/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 3419/04/2023Open "Scanners and Cameras" and Properties.
- 3519/04/2023The printer status is Offline or Paused.
- 3619/04/2023"Offline" appears on the Status Monitor.
- 3715/03/2023I cannot scan a document using Brother iPrint&Scan (Windows / macOS)
- 3815/03/2023Printing is slow or printed images are too dark (Windows)
- 3915/03/2023Protect your Brother machine against unauthorised access over the network
- 4015/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4115/02/2023I'm using Windows Vista, Windows 7, Windows 8 / 8.1 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 4215/02/2023Scan a document in Windows 8 and Windows 10.
- 4315/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation (for Windows).
- 4415/02/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 4511/01/2023Cannot Detect Ink Volume
- 4611/01/2023Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4711/01/2023Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 4811/01/2023One or more of my colours are not printing (blank).
- 4926/12/2022Can third party ink be used to refill the ink cartridges?
- 5026/12/2022Open the Status Monitor