FAQs & Troubleshooting
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204 Results
- 1REPLACE DRUM
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3JAM INSIDE
- 4The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5How to identify your Operating System (OS).
- 6I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 7No Paper
- 8Replace Toner
- 9What driver package format is supported by my Linux distribution?
- 10Can I print from or scan to an Android™ Smartphone?
- 11Jam Rear
- 12Page skewed
- 13Print Unable
- 14MANUAL FEED
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Can I print from or scan to an iPhone, iPod Touch or iPad?
- 17Turn the Toner Save mode on or off
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Curled (video instructions available)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21JAM TRAY 1
- 22Clean the corona wire
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Check Connection
- 25Scan Unable
- 26Cover is Open
- 27Toner Low or Prepare New Toner Cartridge
- 28Out of Memory
- 29I cannot install Brother drivers on Debian 10 (Linux)
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 32Change the printer driver settings (Windows / macOS)
- 33Drum End Soon
- 34White lines down the page
- 35"Offline" appears on the Status Monitor.
- 36Clean the drum unit
- 37Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 38Cartridge error
- 39TONER ENDED
- 40No Toner
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42Curled
- 43Curled or wavy
- 44Wrinkles or creases
- 45"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 46What is Toner Continue Mode?
- 47I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 48I cannot start ControlCenter4.
- 49Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 50When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"