FAQs & Troubleshooting
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235 Results
- 113/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 214/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 314/12/2023Discover the MAC address of the Brother network card
- 414/12/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 508/11/2023How to scan a document from a Windows application?
- 608/11/2023How to scan a document from a Windows application?
- 713/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 812/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 921/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1021/06/2023Delete print jobs from the print queue.
- 1119/05/2023I cannot print from my computer via USB.
- 1212/05/2023I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 1326/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1426/04/2023Change the printer driver settings (Windows / macOS)
- 1526/04/2023Open the Status Monitor
- 1619/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1719/04/2023"Offline" appears on the Status Monitor.
- 1819/04/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1919/04/2023Open "Scanners and Cameras" and Properties.
- 2019/04/2023I can print but cannot scan via network. (For Windows)
- 2119/04/2023The printer status is Offline or Paused.
- 2215/02/2023Scan and save a document in PDF format (Scan to File)
- 2315/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 2415/02/2023Scan a document in Windows 8 and Windows 10.
- 2515/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2611/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 2726/12/2022How to identify your Operating System (OS).
- 2821/12/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2909/11/2022Which E-mail packages are compatible with ControlCenter3?
- 3009/11/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 3109/11/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3209/11/2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 3321/10/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 3412/10/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3512/10/2022I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3612/10/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 3712/10/2022I am using Windows. When I print a document, the printed page is blank. What should I do?
- 3815/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3915/09/2022Configure the Scan to Email Feature (Linux)
- 4016/08/2022What is the difference between the toner cartridge and the drum unit?
- 4116/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4216/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 4316/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 4428/07/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 4528/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 4628/07/2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4728/07/2022Configure and use the Scan Key Tool (Linux)
- 4828/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 4928/07/2022I can print but cannot scan via network. (For Mac)
- 5028/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)