FAQs & Troubleshooting
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239 Results
- 1Can I print from or scan to an Android™ Smartphone?
- 2Replace the drum unit.
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4"No response" error message appears, when updating the firmware.
- 5How do I factory reset the Network Card?
- 6Load envelopes, labels, or thick paper into the manual feed slot.
- 7How to identify your Operating System (OS).
- 8What driver package format is supported by my Linux distribution?
- 9When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 10Scan and save a document in PDF format (Scan to File)
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 17I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 18When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 19"Paper Jam Rear" error appears on the LCD.
- 20How do I Print on thick paper or transparencies.
- 21The link icon for Outlook Express is not displayed in PaperPort®.
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 24What is the BRAdmin Professional software used for?
- 25What is the PreScan option used for on an Apple Mac?
- 26The driver installation finished successfully but I cannot print. (Linux)
- 27How to scan a document from a Windows application?
- 28I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 29Command List of brscan. (Linux)
- 30To install the printer driver easily using a tool. (Linux)
- 31Pre-Required Procedures (Linux)
- 32Protect your Brother machine against unauthorised access over the network
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34When I scan a document using ControlCenter, the scanned file size is too big.
- 35I cannot print from my computer via network (for Macintosh).
- 36I can print but cannot scan via network. (For Macintosh)
- 37The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 38The paper is skewed when it's printed.
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 41The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 42I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 43Which E-mail packages are compatible with ControlCenter3?
- 44Scan a document in Windows 8 and Windows 10.
- 45When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 46When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 47When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 48I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 49What can happen if the wrong paper is used in your machine.
- 50I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.