FAQs & Troubleshooting
![]() |
Popular |
202 Results
- 1How do I clear Machine Error 46?
- 2Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 3How to identify your Operating System (OS).
- 4I cannot install Brother drivers on Debian 10 (Linux)
- 5Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 6Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 7Install the built-in drivers (For Windows 8 and Windows 10)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 10I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11Where is the USB port on the machine?
- 12Locate files scanned with ControlCenter3 (For Windows)
- 13Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 14I cannot remove red-eye.
- 15When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 16One or more of my colours are not printing.
- 17I'm using Macintosh. What is the PreScan option used for?
- 18Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 19How do I load paper?
- 20Uninstall the drivers. (Mac OS X 10.5)
- 21The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 22I cannot make borderless prints.
- 23Locate files scanned with ControlCenter2 (For Macintosh)
- 24How do I know which side up my photo paper should be in the tray?
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26Scan and save a document in PDF format (Scan to File)
- 27I cannot print from my computer via USB.
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 30Paper size settings are unavailable when I print from OpenOffice (Linux)
- 31Uninstall printer drivers (Linux)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 35Where can I get FaceFilter Studio and what can I do with this application?
- 36Scan a document in Windows 8 and Windows 10.
- 37"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 38How do I clear the message "PAPER JAM" from the display?
- 39I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 40How do I clean the Scanner to improve the copy quality?
- 41What driver package format is supported by my Linux distribution?
- 42Cannot print after a Windows 10 update (June 2020)
- 43The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 44When I print images, the quality is not good (Linux)
- 45I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 46When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 47When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 48Uninstall Scan-key-tool. (Linux)
- 49Open the Status Monitor
- 50Can I print from or scan to an Android™ Smartphone?