FAQs & Troubleshooting
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264 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 3What driver package format is supported by my Linux distribution?
- 4How to identify your Operating System (OS).
- 5I cannot install Brother drivers on Debian 10 (Linux)
- 6Discover the MAC address of the Brother network card
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 9I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expect. What can I do?
- 11What is the default node name of a Brother machine?
- 12Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 13I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 14When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 15The printer status is Offline or Paused.
- 16When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 17When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 18When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 19Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 23I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 24When printing from my Apple Mac OS® 10.x the print is coming out like a mirror image
- 25When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 26I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari) using Mac OS® X.
- 27When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 28One or more of my colours are not printing (blank). What can I do?
- 29I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 30Where is the USB port on the machine?
- 31I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 32I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 33I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35Command List of brscan. (Linux)
- 36I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 37Paper size settings are unavailable when I print from OpenOffice (Linux)
- 38Important points for specifying the scan area (Linux)
- 39I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 40I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45The edge of glossy paper is smudged.
- 46The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 47The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 48How do I clear Machine Error 46?
- 49My machine does regular cleaning cycles in the night. How can I correct this?
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.