FAQs & Troubleshooting
Latest |
244 Results
- 113/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 214/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 324/01/2024My machine does regular cleaning cycles in the night. How can I correct this?
- 424/01/2024Why is it necessary for my machine to go through regular cleaning cycles?
- 514/12/2023Discover the MAC address of the Brother network card
- 608/11/2023How to scan a document from a Windows application?
- 708/11/2023How to scan a document from a Windows application?
- 813/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 912/07/2023I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1012/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1121/06/2023Delete print jobs from the print queue.
- 1219/05/2023I cannot print from my computer via USB.
- 1312/05/2023Check the IP addresses of your PC and the Brother machine
- 1426/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1526/04/2023Change the printer driver settings (Windows / macOS)
- 1619/04/2023Open "Scanners and Cameras" and Properties.
- 1719/04/2023The printer status is Offline or Paused.
- 1815/03/2023Verify the Brother machine is connected to the Wired Network (For Windows)
- 1915/02/2023Scan and save a document in PDF format (Scan to File)
- 2015/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 2115/02/2023Scan a document in Windows 8 and Windows 10.
- 2215/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2326/12/2022Can third party ink be used to refill the ink cartridges?
- 2426/12/2022How to identify your Operating System (OS).
- 2521/12/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2609/11/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2709/11/2022Scan to Email does not work with Outlook2003 or Outlook2007. (For ControlCenter3 Users)
- 2812/10/2022I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 2912/10/2022I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3012/10/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 3112/10/2022Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 3215/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3315/09/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3415/09/2022Configure the Scan to Email Feature (Linux)
- 3516/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3616/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3716/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 3828/07/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3928/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 4028/07/2022Configure and use the Scan Key Tool (Linux)
- 4128/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 4215/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4312/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4414/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4514/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4614/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4728/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4828/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4917/01/2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 5017/01/2022I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.