FAQs & Troubleshooting
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244 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3What driver package format is supported by my Linux distribution?
- 4Can I print from or scan to an iPhone, iPod Touch or iPad?
- 5I cannot install Brother drivers on Debian 10 (Linux)
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Scan and save a document in PDF format (Scan to File)
- 8I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 9Can I print from or scan to an Android™ Smartphone?
- 10The printer status is Offline or Paused.
- 11Cannot print after a Windows 10 update (June 2020)
- 12Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 13I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 16Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 17Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 18Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 19What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 20I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 21What is the BRAdmin Professional software used for?
- 22My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 23I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 24I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 25I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 31I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 32Which E-mail packages are compatible with ControlCenter3?
- 33I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 34When I print, the pages are smudged with ink. What should I do?
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 37Pre-Required Procedures (Linux)
- 38How to identify your Operating System (OS).
- 39I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 40I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 41I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 42Scan a document in Mac OS X 10.7.
- 43I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 44Where is the USB port on the machine?
- 45What kind of Media Adapter can I use?
- 46How can I find out the current network configuration?
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49I cannot print from my computer via network (for Macintosh).
- 50Windows 7 Support Information