FAQs & Troubleshooting
Latest |
132 Results
- 113/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 213/06/2024Cartridge Error
- 313/06/2024Drum End Soon
- 413/03/2024Uninstall the drivers. (macOS 13 or greater)
- 514/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 614/02/2024Turn the Toner Save mode on or off
- 714/12/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 808/11/2023How to scan a document from a Windows application?
- 908/11/2023How to scan a document from a Windows application?
- 1013/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1121/06/2023Delete print jobs from the print queue.
- 1219/05/2023I cannot print from my computer via USB.
- 1326/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 1426/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1526/04/2023Change the printer driver settings (Windows / macOS)
- 1619/04/2023Open "Scanners and Cameras" and Properties.
- 1719/04/2023The printer status is Offline or Paused.
- 1815/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1915/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2015/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 2115/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2215/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2315/02/2023Scan a document in Windows 8 and Windows 10.
- 2411/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 2511/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2626/12/2022How to identify your Operating System (OS).
- 2715/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 2815/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2915/09/2022Configure the Scan to Email Feature (Linux)
- 3016/08/2022What is the difference between the toner cartridge and the drum unit?
- 3116/08/2022A blank page is fed from my Brother machine even though I didn't try to print or copy documents.
- 3216/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3328/07/2022Configure and use the Scan Key Tool (Linux)
- 3428/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3515/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3615/06/2022When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 3712/05/2022Uninstall the Brother Software and Drivers (Windows)
- 3812/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3914/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4028/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4128/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4211/11/2021Open the Control Panel (For Windows)
- 4314/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 4414/07/2021Scan a document using Brother iPrint&Scan. (macOS only)
- 4505/08/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 4627/07/2020Cannot print after a Windows 10 update (June 2020)
- 4709/07/2020Scan using XSane or GIMP (Linux)
- 4809/07/2020Important points for specifying the scan area (Linux)
- 4909/07/2020What driver package format is supported by my Linux distribution?
- 5001/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)