FAQs & Troubleshooting
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200 Results
- 113/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 214/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 324/01/2024Why is it necessary for my machine to go through regular cleaning cycles?
- 408/11/2023How to scan a document from a Windows application?
- 508/11/2023How to scan a document from a Windows application?
- 613/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 712/07/2023I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 812/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 921/06/2023Delete print jobs from the print queue.
- 1019/05/2023I cannot print from my computer via USB.
- 1126/04/2023Change the printer driver settings (Windows / macOS)
- 1226/04/2023Open the Status Monitor
- 1319/04/2023Open "Scanners and Cameras" and Properties.
- 1419/04/2023The printer status is Offline or Paused.
- 1515/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1615/02/2023Scan and save a document in PDF format (Scan to File)
- 1715/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1815/02/2023Scan a document in Windows 8 and Windows 10.
- 1926/12/2022Can third party ink be used to refill the ink cartridges?
- 2026/12/2022How to identify your Operating System (OS).
- 2121/12/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2209/11/2022Which E-mail packages are compatible with ControlCenter3?
- 2309/11/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2409/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2512/10/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 2612/10/2022I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2715/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2815/09/2022Configure the Scan to Email Feature (Linux)
- 2916/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3016/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3116/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 3228/07/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3328/07/2022Configure and use the Scan Key Tool (Linux)
- 3428/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 3528/07/2022Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 3628/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3715/06/2022I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 3815/06/2022Locate files scanned with ControlCenter3 (For Windows)
- 3915/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4012/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4114/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4214/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4314/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4428/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4528/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4617/01/2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 4717/01/2022I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 4811/11/2021Open the Control Panel (For Windows)
- 4914/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 5011/02/2021Scan a document in OS X 10.8 / macOS 10.12 - 10.15.