FAQs & Troubleshooting
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88 Results
- 1Where can I find my Brother printer's serial number?
- 2How do I transfer label or slip templates?
- 3How do I transfer label templates with P-touch Transfer Express?
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6How do I print multiple lines and how many lines can I print?
- 7What type of barcodes can be printed with the P-touch machine?
- 8How do I type an uppercase letter?
- 9The tape does not cut well.
- 10How do I create multiple blocks?
- 11How do I transfer templates or other data from the computer to the printer?
- 12How to identify your Operating System (OS) for Windows or Mac
- 13My machine displays "TEXT TOO LONG!" when I press the print key.
- 14How do I reset the machine to the default settings?
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16Printing is not possible. (USB connection)
- 17How do I change the character style in the middle of the line?
- 18How do I calibrate a label length?
- 19The display remains blank after turning on the power.
- 20Can my printer use TZ/TZe tapes?
- 21P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 22(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 23How do I change the character size?
- 24How do I clear the display?
- 25How do I change the label length?
- 26How do I frame text when the Label Type mode is set to ROTATE, R & REP, PORT, PANEL1, PANEL2 or FLAG?
- 27How do I adjust the tape margin?
- 28(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 29How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 30The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 31(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 32How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 33How do I print vertically?
- 34When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 35I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 38Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 39What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 40How can I print multiple copies of a label?
- 41(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 42I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 43How to delete the registry information and files related to the printer driver
- 44How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 45I connected the P-touch to the computer using the enclosed USB cable as instructed by the driver setup dialog box, but the installation does not continue.
- 46How do I create a label containing a bar code / QR code? (P-touch Editor 5.x for Windows)
- 47The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 48The tape got jammed in the printer or the tape got stuck inside the printer.
- 49Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 50Can I directly operate my printer from a self-developed application software and print a label?