FAQs & Troubleshooting
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79 Results
- 1Two dots " : " are printed in front of the text.
- 2Printing is not possible. (USB connection)
- 3The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 4How do I change the size of characters?
- 5Where can I find my Brother printer's serial number?
- 6How to open the Devices and Printers window
- 7Why does my machine display "4LINE LIMIT!" or "5LINE LIMIT!" when I press the Return key?
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 10"A compatible printer cannot be found" appears when I try to run the P-touch Library.
- 11I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 12"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 13Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 14I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 15How do I print multiple lines?
- 16The driver downloaded from the website cannot be installed.
- 17How do I reset the machine to the default settings?
- 18How do I uninstall the printer driver?
- 19How to identify your Operating System (OS) for Windows or Mac
- 20When I try to use the database function, an application error occurs.
- 21Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 22How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 23The tape got jammed in the printer or the tape got stuck inside the printer.
- 24The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 25How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 26P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 27Can I directly operate my printer from a self-developed application software and print a label?
- 28How to delete the registry information and files related to the printer driver
- 29How do I create name badges by joining "First Name" and "Last Name" fields together?
- 30When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 31How do I create a label with a 3.5mm width tape
- 32How to use the Sequential Numbering function
- 33Why doesn't my machine turn on when Power key is pressed?
- 34I'm unable to print suddenly even though I could print a little while ago.
- 35The label is not cut automatically.
- 36Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 37I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 38I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 39Can my printer use TZ/TZe tapes?
- 40How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 41Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 42The fabric tape became detached after washing.
- 43The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 44I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." is displayed. What can I do?
- 45How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 46When I press the print key, the power turns off.
- 47How do I type symbols?
- 48How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 49How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 50I connected multiple printers of the same model to one computer but can only print from one of them.