FAQs & Troubleshooting
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302 Results
- 251The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 252When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 253When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY"
- 254I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 255I'm using the Simple Network Configuration capabilities of Apple® Mac OS® X. I can print from a Macintosh®, but not from a Windows® PC.
- 256I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 257Can I adjust the Sleep Mode setting?
- 258How do I factory reset the network settings?
- 259Print the Network Configuration List
- 260I cannot install the driver when using the Driver Install Tool. (Linux)
- 261I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 262The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 263How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 264Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 265Windows 10 Support Information
- 266Open the Control Panel (For Windows)
- 267I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 268The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine.
- 269After replacement or repair of the Brother machine, uneven colour streaks stand out when printing from the computer.
- 270My Brother machine's PhotoCapture Center® will not recognise my memory card or USB Flash memory drive.
- 271I cannot print from my computer via USB.
- 272I am sharing my Brother machine. I can print but cannot scan.
- 273Scan and save a document in PDF format for Windows (Scan to File)
- 274I cannot scan via USB. (Mac OS X)
- 275When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colours do not match the colours in the original photo.
- 276I cannot print over a network using the XML Paper Specification Printer Driver.
- 277When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 278When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 279Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 280Scan an image and insert it in a Windows XP application
- 281The keys on the control panel do not respond.
- 282How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 283Where can I find my Brother machine's serial number?
- 284I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 285The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 286I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 287Black ink is still wet after printing on glossy paper from my computer
- 288I cannot access the memory card in the media slot.
- 289I am using the memory card function but the thumbnail images do not appear on the printout
- 290How to scan a document from a Windows application?
- 291How to scan a document from a Windows application?
- 292Configure and use the Scan Key Tool (Linux)
- 293Install PaperPort™ 12SE onto Windows 10.
- 294Install BookScan & Whiteboard Suite onto Windows 10.
- 295Scan from the Brother iPrint&Scan application using Windows Phone.
- 296Where can I download a driver for my machine?
- 297Adjust the beeper volume on my Brother machine.
- 298The print speed is very slow when I use XML Paper Specification Printer Driver.
- 299Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 300Scan a document from a Windows XP application