FAQs & Troubleshooting
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318 Results
- 20116/09/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 20216/09/2014When I print photos, the colour quality is not good.
- 20316/09/2014Replace Ink
- 20416/09/2014Can my Brother machine print a report to verify a fax I sent was received?
- 20516/09/2014I am using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes. What can I do?
- 20616/09/2014I am using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 20716/09/2014Send a fax
- 20816/09/2014Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 20916/09/2014Why are the faxes I send always received with a black vertical line down the page?
- 21016/09/2014How do I factory reset the network settings?
- 21116/09/2014Improve poor print quality.
- 21216/09/2014Verify if the Brother machine has a dial tone
- 21316/09/2014I am experiencing problems sending a fax.
- 21410/09/2014When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 21502/09/2014What is Network Shared printing?
- 21618/08/2014I still receive the error message "Paper Jam" after I removed the jammed paper.
- 21718/08/2014Paper Jam
- 21823/07/2014Print the Network Configuration List
- 21913/05/2014I cannot scan via USB. (Mac OS X)
- 22013/05/2014Check the firmware version.
- 22130/01/2014How do I use my Outlook contacts with my Brother PC-Fax software?
- 22230/01/2014Scan a document from a Windows XP application
- 22329/11/2013Send a PC-FAX
- 22429/11/2013I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 22527/11/2013I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 22605/11/2013Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22705/11/2013Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22829/07/2013I cannot receive a colour fax.
- 22908/05/2013The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 23008/05/2013A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23108/05/2013When printing documents the characters appear ghosted, blurry, or doubled.
- 23208/05/2013Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 23308/05/2013Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 23408/05/2013The message to install the Java runtime appeared and I couldn't configure the wireless setting of my Brother machine using Wireless Device Setup Wizard. (For Mac OS X 10.7 or greater)
- 23508/05/2013I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 23608/05/2013Where is the USB port on the machine?
- 23708/05/2013The keys on the control panel do not respond.
- 23808/05/2013Print a report that will show a list of sent and received faxes
- 23908/05/2013I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 24008/05/2013Is there any way to reduce Ink consumption when printing from my computer?
- 24108/05/2013Load paper in the paper tray
- 24210/04/2013How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 24325/03/2013Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 24422/03/2013Is there a way to view how much ink is remaining?
- 24522/03/2013How do I load envelopes into my machine?
- 24621/03/2013Print using only the black ink cartridge when the colour cartridges have run out
- 24721/03/2013What format are the attachments when a document is scanned to e-mail and is a special viewer needed? (For Windows)
- 24821/03/2013Black Ink is still wet after printing on plain paper (For PC Printing).
- 24921/03/2013Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 25021/12/2012Why doesn't my Brother machine have a dial tone?