FAQs & Troubleshooting
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215 Results
- 15119/01/2012I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 15211/04/2011Change or delete a Group.
- 15311/04/2011Make copies using my Brother machine.
- 15411/04/2011Print the Network Configuration page
- 15514/03/2011How do I Scan a fax into my Brother machine while it is sending a fax from memory, receiving a fax, or printing a document from my computer?
- 15617/02/2011The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 15713/09/2010I'm using Windows. I tried to install the software, but the installation failed and now I can not remove the portions that did install. What can I do?
- 15823/04/2010Functions supported in the Windows 7 built-in drivers
- 15908/04/2010I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 16018/03/2010The paper is skewed when it's printed.
- 16111/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16201/12/2009What is the BRAdmin Professional software used for?
- 16324/11/2009When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 16420/10/2009Where can I download a driver for my machine?
- 16528/09/2009I can receive a fax, but cannot receive a call.
- 16626/08/2009I can't receive a PC-FAX with my Windows PC.
- 16721/08/2009I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated" and I can't remove it from "Add or Remove Programs".
- 16821/08/2009I get a mirror image when I print from my Windows 2000/XP PC
- 16921/08/2009When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paperport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".
- 17015/07/2009Why doesn't the machine answer when receiving a call?
- 17107/07/2009Why does my machine display "Awaiting Redial"?
- 17207/04/2009When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 17330/03/2009I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close.
- 17424/02/2009I am experiencing problems receiving faxes.
- 17517/02/2009How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 17603/02/2009How do I store One Touch or Speed Dial numbers on my Brother machine for easy dialing?
- 17703/02/2009How do I broadcast a fax to multiple fax numbers?
- 17830/01/2009How do I know which answer mode to select?
- 17906/12/2007I am unable to scan using Windows XP Professional x64 Edition with a parallel connection after changing the user account using the "Switch User" option.
- 18006/12/2007My Brother machine is not printing corretly through the parallel interface using Windows XP.
- 18101/11/2007How do I scan a document from the Windows Vista™ Photo Gallery?
- 18207/02/2007I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 18306/07/2006How do I know how many pages my machine has printed?
- 18413/04/2006When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 18513/04/2006What are the settings in the Scanner window used for on an Apple Mac?
- 18607/04/2006My computer hangs when connect with a USB Cable.
- 18707/04/2006The white horizontal lines appears on the printed image from the PaperPort® software
- 18807/04/2006The link icon for Outlook Express is not displayed in PaperPort®.
- 18907/04/2006When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 19006/04/2006My Brother machine misfeeds paper.
- 19106/04/2006My FAX/MFC will not Dial.
- 19231/03/2006When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 19320/02/2006The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 19416/01/2006My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 19510/01/2006"MFC is Busy" or "Connection Fail" error message appears.
- 19610/01/2006How do I clean the Scanner to improve the copy or fax quality?
- 19705/01/2006Can I reduce the size of a received fax on this machine?
- 19805/01/2006While I'm scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY".
- 19919/12/2005Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 20012/12/2005How can I clear the "PLS OPEN COVER" error message on LCD?