FAQs & Troubleshooting
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264 Results
- 15116/06/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15210/06/2015Scan a document in Mac OS X 10.7.
- 15308/04/2015Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 15408/04/2015I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15530/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15630/09/2014The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 15730/09/2014When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 15830/09/2014How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 15930/09/2014How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 16030/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16119/09/2014What is the default node name of a Brother machine?
- 16217/09/2014Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 16316/09/2014Scan a document in Mac OS X 10.6.
- 16416/09/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 16516/09/2014How do I print on an envelope?
- 16616/09/2014How do I replace the Ink Cartridge?
- 16716/09/2014When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 16802/09/2014What is Network Shared printing?
- 16923/07/2014I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 17005/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 17113/05/2014I cannot scan via USB. (Mac OS X)
- 17213/05/2014Check the firmware version.
- 17330/01/2014Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.
- 17430/01/2014How can I improve poor print quality?
- 17530/01/2014Scan a document from a Windows XP application
- 17630/01/2014I downloaded the WHQL, Windows XP certified driver for USB. How do I install it?
- 17729/11/2013I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 17827/11/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax" or "Print & Scan", but I cannot print.
- 17908/05/2013The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 18008/05/2013The keys on the control panel do not respond.
- 18108/05/2013I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 18210/04/2013How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 18321/03/2013How can I find out the current network configuration?
- 18415/03/2013I'm using Windows . How can I uninstall the drivers?
- 18528/09/2012I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 18628/09/2012The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18728/09/2012How do I clear Machine Error 46?
- 18811/09/2012A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 18914/06/2012How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 19016/03/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19116/03/2012Can I print from or scan to an Android™ Smartphone?
- 19203/02/2012When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 19303/02/2012Which E-mail packages are compatible with ControlCenter3?
- 19419/01/2012Is there any way to view how much ink is remaining?
- 19519/01/2012I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 19619/01/2012I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 19726/08/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 19817/02/2011The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 19905/10/2010Im using Mac OS X 10.2-10.4 and the Brother machine does not appear in the Print Center or Setup Utility.
- 20005/10/2010I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4