FAQs & Troubleshooting
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196 Results
- 151When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 152Clean the scanner to improve the copy or fax quality.
- 153Scan using XSane or GIMP (Linux)
- 154The downloaded driver's name is different from my machine's name. (Linux)
- 155I installed scan-key-tool, but it does not work. (Linux)
- 156Command List of brscan. (Linux)
- 157To install the printer driver easily using a tool. (Linux)
- 158I want to print using CUPS while keeping SELinux enabled. (Linux)
- 159Uninstall printer drivers (Linux)
- 160A message appears informing to "The optical photoconductor needs to be replaced. / The paper tray is almost empty. " on my Macintosh.
- 161How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 162I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 163I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 164Print the WLAN report
- 165Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 166Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 167Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 168What is Network Shared printing?
- 169Is my Brother machine compatible with third party print servers?
- 170Check the remaining life of my Brother machine's drum.
- 171How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 172When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 173Scan a document in Mac OS X 10.7.
- 174Scan a document in Windows 8 and Windows 10.
- 175The keys on the control panel do not respond or triple beep when I press them.
- 176What is the recommended paper?
- 177How to scan a document from a Windows application?
- 178I cannot install the driver when using the Driver Install Tool. (Linux)
- 179Scan a document using Brother iPrint&Scan. (macOS only)
- 180I cannot view the HTML format manual (web manual).
- 181Check the firmware version.
- 182Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 183When I scan a document using ControlCenter, the scanned file size is too big.
- 184When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 185Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 186Where can I find my Brother machine's serial number?
- 187The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 188Windows 10 Support Information
- 189Install the built-in drivers (For Windows 8 and Windows 10)
- 190I can see some steam or moisture from the vents when printing.
- 191Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 192Print a web page from iPrint&Scan when using an Android™ mobile device.
- 193Scan a document and e-mail it as an attachment. (For Windows)
- 194Scan a document and e-mail it as an attachment (For Macintosh)
- 195Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 196What is the BRAdmin Professional software used for?