FAQs & Troubleshooting
Latest |
243 Results
- 15102/09/2014What is Network Shared printing?
- 15202/09/2014I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 15326/08/2014What is a "Generic PCL Driver"?
- 15423/07/2014I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 15518/06/2014How can I improve poor print quality ?
- 15605/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 15713/05/2014I cannot scan via USB. (Mac OS X)
- 15813/05/2014Check the firmware version.
- 15930/01/2014Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.
- 16030/01/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 16130/01/2014Scan a document from a Windows XP application
- 16230/01/2014"Paper Jam Rear" error appears on the LCD.
- 16330/01/2014I downloaded the WHQL certified driver for Parallel. How do I install it on Windows XP
- 16430/01/2014I downloaded the WHQL, Windows XP certified driver for USB. How do I install it?
- 16529/11/2013I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 16627/11/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax" or "Print & Scan", but I cannot print.
- 16708/05/2013The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 16808/05/2013I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 16908/05/2013The keys on the control panel do not respond.
- 17008/05/2013I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 17110/04/2013How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 17221/03/2013How can I find out the current network configuration?
- 17321/03/2013How can I find out the current network configuration?
- 17415/03/2013I'm using Windows . How can I uninstall the drivers?
- 17511/09/2012A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 17622/06/2012Replace the toner cartridge
- 17716/03/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 17816/03/2012Can I print from or scan to an Android™ Smartphone?
- 17916/03/2012Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 18016/03/2012How do I clean the corona wire?
- 18116/03/2012Load paper.
- 18203/02/2012Which E-mail packages are compatible with ControlCenter3?
- 18319/01/2012I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 18419/01/2012I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 18526/08/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 18625/08/2011Load envelopes, labels, or thick paper into the manual feed slot.
- 18717/02/2011The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 18805/10/2010Im using Mac OS X 10.2-10.4 and the Brother machine does not appear in the Print Center or Setup Utility.
- 18905/10/2010I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 19022/06/2010I recently installed the bundled or a new toner cartridge and I don't think I got the full yield from the toner.
- 19118/03/2010The paper is skewed when it's printed.
- 19206/01/2010Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 19301/12/2009What is the BRAdmin Professional software used for?
- 19426/11/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 19524/11/2009When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 19620/10/2009Where can I download a driver for my machine?
- 19703/09/2009I'm scanning multiple pages to be emailed to one email address using the Scan to Email function on the Brother Control Center 2.0 but an email message is being created for each page.
- 19815/07/2009How do I factory reset the Network Card?
- 19909/07/2009When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 20009/07/2009I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".