FAQs & Troubleshooting
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153 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 10114/04/2022Cannot Print ##
- 10214/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 10328/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 10428/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 10528/03/2022Drum !
- 10616/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 10709/12/2021A security warning appears when accessing Web Based Management via HTTPS.
- 10809/12/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 10911/11/2021Open the Control Panel (For Windows)
- 11014/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 11114/10/2021Export an address book and import it to another machine
- 11205/08/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 11315/04/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11411/03/2021I cannot print full-page photos or images using Email Print.
- 11511/02/2021Can I send a print job to multiple machine email addresses using Email Print?
- 11605/08/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 11709/07/2020Change the brscan5 scan settings using XSane (Linux)
- 11809/07/2020Important points for specifying the scan area (Linux)
- 11909/07/2020What driver package format is supported by my Linux distribution?
- 12001/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 12101/07/2020Open the Status Monitor (Windows)
- 12202/06/2020Firewall port requirements of the Scan Key Tool (Linux)
- 12308/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 12408/04/2020Delete a network scanner entry. (Linux)
- 12526/03/2020Check the remaining ink or toner level (Linux)
- 12608/01/2020When I print images, the quality is not good (Linux)
- 12706/01/2020Protect your Brother machine against unauthorised access over the network
- 12809/12/2019Where can I download Brother iPrint&Scan application for Mac?
- 12904/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 13004/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 13128/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 13230/10/2019Large characters are printed incorrectly. (Linux)
- 13330/10/2019The driver installation finished successfully but I cannot print. (Linux)
- 13429/10/2019To install the printer driver easily using a tool. (Linux)
- 13524/10/2019Guidelines for configuring your Brother machine on a wireless network
- 13606/05/2019Cartridge Error
- 13706/05/2019No Toner
- 13801/02/2019When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 13901/02/2019When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 14001/02/2019Command List of brscan. (Linux)
- 14125/01/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 14225/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 14329/11/2018After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 14430/10/2018My Brother machine has no power.
- 14507/08/2018When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 14625/05/2018Set Telephone Line Compatibility for Interference and VoIP Systems
- 14722/01/2018Check the firmware version.
- 14816/10/2017Where can I find my Brother machine's serial number?
- 14910/03/2016Document Jam
- 15001/03/20162-sided Disable or 2-sided Disabled