FAQs & Troubleshooting
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Latest |
215 Results
- 10124/09/2015Can I buy any MICR toner?
- 10224/09/2015When I share a FAX / DCP / MFC via a Windows XP PC, the machine prints garbage characters. What can I do?
- 10324/09/2015Vertical streaks appear in my copies.
- 10424/09/2015What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 10511/09/2015Scan a document from a Windows Vista application
- 10616/06/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10709/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10809/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10908/04/2015I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11030/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11130/09/2014How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 11230/09/2014When trying to print from Mac OS X the print queue is stopped.
- 11330/09/2014How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 11430/09/2014Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11525/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 11617/09/2014Why are my sent faxes always received with a black vertical line down the page?
- 11716/09/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 11816/09/2014How do I program the date and time?
- 11916/09/2014I am experiencing problems sending a fax, what can I do?
- 12016/09/2014Can I confirm that the FAX was sent correctly?
- 12116/09/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 12216/09/2014Verify if the Brother machine has a dial tone
- 12310/09/2014How do I print the received faxes that are stored in memory? (Fax Storage)
- 12402/09/2014What is Network Shared printing?
- 12526/08/2014What is a "Generic PCL Driver"?
- 12618/08/2014How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 12723/07/2014I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 12817/06/2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 12905/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 13013/05/2014I cannot scan via USB. (Mac OS X)
- 13112/02/2014I cannot print with Windows Vista 64bit.
- 13230/01/2014How do I use my Outlook contacts with my Brother PC-Fax software?
- 13330/01/2014Scan a document from a Windows XP application
- 13430/01/2014I downloaded the WHQL certified driver for Parallel. How do I install it on Windows XP
- 13530/01/2014I downloaded the WHQL, Windows XP certified driver for USB. How do I install it?
- 13629/11/2013I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 13708/05/2013The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 13808/05/2013The keys on the control panel do not respond.
- 13908/05/2013Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 14010/04/2013How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 14110/04/2013What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 14221/12/2012Why doesn't my Brother machine have a dial tone?
- 14311/09/2012A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 14422/06/2012How do I replace the toner cartridge?
- 14516/03/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14616/03/2012Can I print from or scan to an Android™ Smartphone?
- 14716/03/2012My Brother machine has no power.
- 14816/03/2012Set up a Group for Broadcasting faxes.
- 14916/03/2012Adjust my Brother machine's Sleep Mode setting.
- 15019/01/2012I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.