FAQs & Troubleshooting
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214 Results
- 10113/10/2015I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 10224/09/2015I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 10324/09/2015How can I re-install the drivers?
- 10424/09/2015I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 10524/09/2015What does "COMM.ERROR" on the LCD display mean?
- 10624/09/2015I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 10724/09/2015Where is the full User's Guide? I can't find enough information in the paper manual.
- 10824/09/2015Can I buy any MICR toner?
- 10924/09/2015How do I install additional memory?
- 11024/09/2015When I share a FAX / DCP / MFC via a Windows XP PC, the machine prints garbage characters. What can I do?
- 11124/09/2015What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 11211/09/2015Scan a document from a Windows Vista application
- 11316/06/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11410/06/2015Scan a document in Mac OS X 10.7.
- 11510/06/2015How do I install the Optional Tray Module?
- 11609/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11708/04/2015I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11819/12/2014The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 11930/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12030/09/2014How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 12130/09/2014When trying to print from Mac OS X the print queue is stopped.
- 12230/09/2014How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 12330/09/2014Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12417/09/2014I am experiencing problems receiving faxes. What can I do?
- 12517/09/2014Why are my sent faxes always received with a black vertical line down the page?
- 12616/09/2014Scan a document in Mac OS X 10.6.
- 12716/09/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 12816/09/2014How do I program the date and time?
- 12916/09/2014Can I confirm that the FAX was sent correctly?
- 13016/09/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 13102/09/2014What is Network Shared printing?
- 13227/08/2014How do I improve the copy or fax quality?
- 13326/08/2014What is a "Generic PCL Driver"?
- 13423/07/2014I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 13517/06/2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 13605/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 13713/05/2014I cannot scan via USB. (Mac OS X)
- 13830/01/2014How do I use my Outlook contacts with my Brother PC-Fax software?
- 13930/01/2014I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 14030/01/2014Scan a document from a Windows XP application
- 14130/01/2014I downloaded the WHQL certified driver for Parallel. How do I install it on Windows XP
- 14230/01/2014I downloaded the WHQL, Windows XP certified driver for USB. How do I install it?
- 14327/11/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax" or "Print & Scan", but I cannot print.
- 14408/05/2013The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 14508/05/2013The keys on the control panel do not respond.
- 14608/05/2013I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 14710/04/2013How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 14810/04/2013What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 14911/09/2012A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 15022/06/2012Replace the toner cartridge.