FAQs & Troubleshooting
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246 Results
- 10120/08/2018Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 10220/08/2018Locate files scanned with ControlCenter2 (For Macintosh)
- 10310/07/2018Windows 7 Support Information
- 10428/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 10506/12/2016How do I clear the message "PAPER JAM" from the display?
- 10619/05/2016When I print, the pages are smudged with ink. What should I do?
- 10710/05/2016When I scan a document to a PDF file using ControlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 10822/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 10911/03/2016How do I clean the Scanner to improve the copy or fax quality?
- 11001/03/2016My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 11121/01/2016The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine.
- 11216/11/2015I cannot make borderless prints.
- 11313/10/2015Do I need a telephone line to send and receive faxes with my Brother machine?
- 11413/10/2015I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11513/10/2015I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 11613/10/2015Change the user interface of ControlCenter3
- 11713/10/2015Scan an image and insert it in a Windows XP application
- 11813/10/2015When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 11913/10/2015When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 12013/10/2015I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 12124/09/2015What kind of Media Adapter can I use?
- 12224/09/2015How do I clear the message "INK EMPTY" from the display?
- 12324/09/2015Is there any way to reduce Ink consumption?
- 12424/09/2015Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 12524/09/2015What is MFL-Pro Suite Software?
- 12624/09/2015Can I still receive faxes or calls when the machine is switched off?
- 12724/09/2015I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 12824/09/2015While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 12924/09/2015When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 13011/09/2015Where can I find my Brother machine's serial number?
- 13111/09/2015Scan a document from a Windows Vista application
- 13216/06/2015Set the date and time
- 13310/06/2015Scan a document in Mac OS X 10.7.
- 13409/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13509/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13608/04/2015Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 13730/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13830/09/2014The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 13930/09/2014When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 14030/09/2014How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 14130/09/2014How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 14216/09/2014Scan a document in Mac OS X 10.6.
- 14316/09/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 14416/09/2014Improve poor print quality.
- 14516/09/2014I am experiencing problems sending a fax.
- 14616/09/2014Can I confirm that the FAX was sent correctly?
- 14716/09/2014I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 14816/09/2014I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 14916/09/2014Verify if the Brother machine has a dial tone
- 15010/09/2014When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?