FAQs & Troubleshooting
![]() |
Latest |
171 Results
- 10130/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10222/09/2014The Fuser cover is securely closed, however the Status LED is on in Red. what can I do?
- 10319/09/2014What do the LED indications mean?
- 10419/09/2014The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 10516/09/2014Black toner marks appear across the page.
- 10616/09/2014Printouts are faint.
- 10716/09/2014How do I factory reset the print server?
- 10816/09/2014The image is ghosted.
- 10916/09/2014Print the Network Configuration List.
- 11010/09/2014White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 11102/09/2014What is Network Shared printing?
- 11202/09/2014I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 11327/08/2014How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 11426/08/2014What is a "Generic PCL Driver"?
- 11505/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 11630/01/2014How can I clean the inside of the printer?
- 11730/01/2014How can I clean the corona wire of the drum unit?
- 11830/01/2014Replace the toner cartridge
- 11930/01/2014How do I install the Optional Tray Unit?
- 12030/01/2014How do I install additional memory?
- 12105/11/2013Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12205/11/2013Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12306/09/2013Supported models of Universal Printer Driver for PCL
- 12406/09/2013Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 12508/05/2013Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 12608/05/2013Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 12708/05/2013The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 12808/05/2013My Brother machine misfeeds paper.
- 12925/03/2013Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 13011/09/2012A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 13114/06/2012Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 13216/03/2012I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 13316/03/2012Printouts (envelopes) have creases.
- 13414/03/2011When I print a document as a booklet from Microsoft Office 2003 or later, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 13517/02/2011The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 13618/08/2010How do I print a printer settings page?
- 13710/08/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 13803/06/2010How do I uninstall the Windows printer driver
- 13918/03/2010The paper is skewed when it's printed.
- 14001/12/2009What is the BRAdmin Professional software used for?
- 14126/11/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14229/10/2009How can I change the printer settings?
- 14320/10/2009Where can I download a driver for my machine?
- 14407/04/2009My Brother machine makes repeated clicking noises when I try to print.
- 14518/09/2008Where is the Auto Duplex setting option in the Mac OS X 10.3 driver or greater?
- 14610/06/2008In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 14711/05/2007The printed letters are slanted, positioned incorrectly.
- 14801/03/2007How can I tell if my Toner Cartridge is a genuine Brother product?
- 14909/11/2006How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 15013/04/2006My Antivirus Software gives a warning message during the installation of Web BRAdmin.