FAQs & Troubleshooting
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190 Results
- 10121/01/2016Can I print from or scan to Android™ Smartphone?
- 10221/01/2016Windows 10 Support Information
- 10316/11/2015I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 10416/11/2015I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 10524/09/2015SIZE ERROR DX
- 10624/09/2015Print a list of the internal fonts.
- 10724/09/2015Can I buy any MICR toner?
- 10811/09/2015Print a web page from iPrint&Scan when using an Android™ mobile device.
- 10917/08/2015Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11017/08/2015Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 11117/08/2015Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 11209/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 11309/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11409/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11508/04/2015I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11630/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11730/09/2014When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 11830/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11930/09/2014TONER ENDED
- 12022/09/2014DRUM ERROR
- 12122/09/2014CARTRIDGE ERROR
- 12222/09/2014NO PAPER T1
- 12319/09/2014What do the LED indications mean?
- 12417/09/2014Wrinkles or creases
- 12516/09/2014Black toner marks appear across the page.
- 12616/09/2014Faint
- 12716/09/2014Ghost
- 12816/09/2014Print the Network Configuration List.
- 12902/09/2014REPLACE TONER
- 13002/09/2014What is Network Shared printing?
- 13102/09/2014TONER LOW
- 13202/09/2014FRONT COVER OPEN or FUSER COVER OPEN
- 13302/09/2014NO TONER
- 13427/08/2014Clean the corona wire of the drum unit.
- 13526/08/2014What is a "Generic PCL Driver"?
- 13608/07/2014What is Toner Continue Mode?
- 13708/07/2014White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 13808/07/2014Possible solutions for print quality issues
- 13913/05/2014Verify the Brother machine connected to the Wired Network (For Macintosh)
- 14021/11/2013FUSER ERROR
- 14105/11/2013Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14205/11/2013Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14306/09/2013Supported models of Universal Printer Driver for PCL
- 14408/05/2013Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 14508/05/2013Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 14608/05/2013The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 14708/05/2013DRUM END SOON
- 14808/05/2013Envelope creases
- 14925/03/2013Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 15021/03/2013PRINT OVERRUN