FAQs & Troubleshooting
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302 Results
- 101Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 102I cannot install the driver when using the Driver Install Tool. (Linux)
- 103When I print images, the quality is not good (Linux)
- 104I installed scan-key-tool, but it does not work. (Linux)
- 105Delete a network scanner entry. (Linux)
- 106To install the printer driver easily using a tool. (Linux)
- 107I cannot save a file downloaded from the Brother support website (For Windows)
- 108Check the firmware version.
- 109Protect your Brother machine against unauthorised access over the network
- 110Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 111I cannot find some option in the Printing preferences. (For Windows)
- 112I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 113Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 114Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 115Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 116Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 117The copies I make with my Brother machine's Automatic Document Feeder (ADF) come out blank.
- 118What is AirPrint?
- 119The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 120Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 121Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 122Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 123Unable to Print 3X
- 124Low Temperature
- 125Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 126I can print but cannot scan via network. (For Windows)
- 127My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 128Is my Brother machine compatible with third party print servers?
- 129Ink Low
- 130Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 131I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 132Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 133Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 134I'm using Windows Vista, Windows 7, Windows 8 / 8.1 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 135Is my machine compatible with Windows Vista™?
- 136I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 137When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 138I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 139How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 140Glossy Paper does not feed correctly.
- 141Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 142When I print, the pages are smudged with ink.
- 143Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 144Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 145Where can I find my Brother machine's serial number?
- 146I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 147Im using Mac OS X 10.2-10.4 and the Brother machine does not appear in the Print Center or Setup Utility.
- 148When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine part of the image is black.
- 149My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 150Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?