FAQs & Troubleshooting
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267 Results
- 101In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 102One or more of my colours are not printing (blank). What can I do?
- 103When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 104Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 105Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 106Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 107Uninstall the drivers. (Mac OS X 10.5)
- 108I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 109When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 110How do I factory reset the network settings?
- 111What format are the attachments when a document is scanned to e-mail and is a special viewer needed? (For Windows)
- 112I'm using Macintosh. What is the PreScan option used for?
- 113Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 114I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 115I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 116I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 117I cannot install the driver when using the Driver Install Tool. (Linux)
- 118The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 119I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 120When I print images, the quality is not good (Linux)
- 121The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 122When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux)
- 123I cannot scan when using SELinux (Security-Enhanced Linux)
- 124I installed scan-key-tool, but it does not work. (Linux)
- 125When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 126Uninstall the scanner driver. (Linux)
- 127How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 128Configure scan settings without administrator privileges (Linux)
- 129I am unable to print from a client PC to a printer on a print server. (Linux)
- 130To install the printer driver easily using a tool. (Linux)
- 131I want to print using CUPS while keeping SELinux enabled. (Linux)
- 132Firewall port requirements of the Scan Key Tool (Linux)
- 133Set up your Brother machine on a wireless network.
- 134ControlCenter3 displays a blank screen at startup (Windows)
- 135Install BookScan & Whiteboard Suite onto Windows 10.
- 136Check the firmware version.
- 137Install the built-in drivers (For Windows 8 and Windows 10)
- 138When printing documents the characters appear ghosted, blurry, or doubled.
- 139The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 140Guidelines for configuring your Brother machine on a wireless network
- 141My Brother machine's PhotoCapture Center® will not recognise my memory card.
- 142Discover the MAC address of the Brother network card
- 143Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 144Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 145I am sharing my Brother machine. I can print but cannot scan.
- 146My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 147"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 148Is my Brother machine compatible with third party print servers?
- 149I cannot scan via USB. (Mac OS X)
- 150Configure or change the settings of the ControlCenter 2 or 3 scanning options