FAQs & Troubleshooting
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206 Results
- 10113/10/2015"Paper Jam Inside" error appears on the LCD. What should I do?
- 10213/10/2015"Paper Jam Tray" error appears on the LCD. What should I do?
- 10313/10/2015Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 10413/10/2015When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 10513/10/2015When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 10613/10/2015When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 10713/10/2015I'm using Mac OS 9.1-9.2. How can I uninstall the drivers?
- 10813/10/2015I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 10924/09/2015How can I re-install the drivers?
- 11024/09/2015What is MFL-Pro Suite Software (Multi-Function Link Pro Suite)?
- 11124/09/2015Can I buy any MICR toner?
- 11224/09/2015When I share a FAX / DCP / MFC via a Windows XP PC, the machine prints garbage characters. What can I do?
- 11324/09/2015What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 11411/09/2015Scan a document from a Windows Vista application
- 11516/06/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11610/06/2015Scan a document in Mac OS X 10.7.
- 11709/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11809/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11930/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12030/09/2014The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 12130/09/2014When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 12230/09/2014How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 12330/09/2014How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 12430/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12522/09/2014How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 12622/09/2014The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 12716/09/2014Scan a document in Mac OS X 10.6.
- 12816/09/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 12910/09/2014How do I clean white or black spots on printed documents?
- 13002/09/2014I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 13123/07/2014I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 13218/06/2014How can I improve poor print quality ?
- 13305/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 13413/05/2014I cannot scan via USB. (Mac OS X)
- 13513/05/2014Check the firmware version.
- 13630/01/2014Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.
- 13730/01/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 13830/01/2014Scan a document from a Windows XP application
- 13930/01/2014"Paper Jam Rear" error appears on the LCD.
- 14030/01/2014I downloaded the WHQL certified driver for Parallel. How do I install it on Windows XP
- 14130/01/2014I downloaded the WHQL, Windows XP certified driver for USB. How do I install it?
- 14208/05/2013The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 14308/05/2013I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 14408/05/2013The keys on the control panel do not respond.
- 14508/05/2013I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 14610/04/2013How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 14715/03/2013I'm using Windows . How can I uninstall the drivers?
- 14811/09/2012A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 14922/06/2012Replace the toner cartridge
- 15016/03/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).