FAQs & Troubleshooting
![]() |
Latest |
264 Results
- 10101/02/2019When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux)
- 10201/02/2019When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 10301/02/2019Command List of brscan. (Linux)
- 10401/02/2019Uninstall the scanner driver. (Linux)
- 10501/02/2019Uninstall Scan-key-tool. (Linux)
- 10625/01/2019When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 10725/01/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 10825/01/2019All print jobs are aborted and nothing is printed. (Linux)
- 10925/01/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 11025/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 11125/01/2019I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 11223/01/2019"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 11315/11/2018I am sharing my Brother machine. I can print but cannot scan.
- 11419/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 11520/08/2018Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 11624/07/2018Use the Network Connection Repair Tool (Windows)
- 11710/07/2018Windows 7 Support Information
- 11828/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 11919/05/2016When I print, the pages are smudged with ink. What should I do?
- 12022/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 12111/03/2016How do I clean the Scanner to improve the copy or fax quality?
- 12211/03/2016One or more of my colours are not printing (blank). What can I do?
- 12301/03/2016My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 12401/03/2016"Near Empty [Colour]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 12501/03/2016I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 12626/02/2016I am having issues with the paper feed. What can I do?
- 12709/02/2016I'm using a SONY VAIO Windows XP PC (with camera) with my Brother machine on a LAN network connection. When I try to install the Brother software and drivers my PC reboots halfway through the installation. What can I do?
- 12821/01/2016The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine.
- 12913/10/2015I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 13013/10/2015I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13113/10/2015What is Infrastructure mode?
- 13213/10/2015What is Ad-hoc mode?
- 13313/10/2015Change the user interface of ControlCenter3
- 13413/10/2015Scan an image and insert it in a Windows XP application
- 13513/10/2015When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 13613/10/2015When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 13713/10/2015When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 13813/10/2015I'm using Mac OS 9.1-9.2. How can I uninstall the drivers?
- 13913/10/2015I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 14024/09/2015I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 14124/09/2015What kind of Media Adapter can I use?
- 14224/09/2015Is there any way to reduce Ink consumption?
- 14324/09/2015What is MFL-Pro Suite Software (Multi-Function Link Pro Suite)?
- 14424/09/2015Where is the full User's Guide? I can't find enough information in the paper manual.
- 14524/09/2015I'm using Windows. Print speed is too slow. What can I do?
- 14624/09/2015What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 14724/09/2015While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 14811/09/2015Scan a document from a Windows Vista application
- 14911/09/2015What type(s) of connections can I use with my Brother machine and a wireless network?
- 15016/06/2015I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expect. What can I do?