FAQs & Troubleshooting
Latest |
244 Results
- 10119/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 10220/08/2018Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 10320/08/2018I can print but cannot scan via network. (For Macintosh)
- 10401/08/2018I cannot print from my computer via network. (For Windows)
- 10531/07/2018I can print but cannot scan via network. (For Windows)
- 10631/07/2018The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 10710/07/2018Windows 7 Support Information
- 10801/11/2017I cannot print from my computer via network (for Macintosh).
- 10928/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 11019/05/2016When I print, the pages are smudged with ink. What should I do?
- 11122/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 11211/03/2016How do I clean the Scanner to improve the copy or fax quality?
- 11311/03/2016One or more of my colours are not printing (blank). What can I do?
- 11401/03/2016My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 11501/03/2016"Near Empty [Colour]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 11601/03/2016I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 11726/02/2016I am having issues with the paper feed. What can I do?
- 11809/02/2016I'm using a SONY VAIO Windows XP PC (with camera) with my Brother machine on a LAN network connection. When I try to install the Brother software and drivers my PC reboots halfway through the installation. What can I do?
- 11921/01/2016The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine.
- 12013/10/2015I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 12113/10/2015I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12213/10/2015Change the user interface of ControlCenter3
- 12313/10/2015Scan an image and insert it in a Windows XP application
- 12413/10/2015When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 12513/10/2015When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 12613/10/2015When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 12713/10/2015I'm using Mac OS 9.1-9.2. How can I uninstall the drivers?
- 12813/10/2015I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 12924/09/2015I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 13024/09/2015What kind of Media Adapter can I use?
- 13124/09/2015Is there any way to reduce Ink consumption?
- 13224/09/2015What is MFL-Pro Suite Software (Multi-Function Link Pro Suite)?
- 13324/09/2015Where is the full User's Guide? I can't find enough information in the paper manual.
- 13424/09/2015I'm using Windows. Print speed is too slow. What can I do?
- 13524/09/2015What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 13624/09/2015While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 13711/09/2015Scan a document from a Windows Vista application
- 13816/06/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13910/06/2015Scan a document in Mac OS X 10.7.
- 14008/04/2015Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 14108/04/2015I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 14230/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14330/09/2014The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 14430/09/2014When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 14530/09/2014How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 14630/09/2014How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 14730/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14816/09/2014Scan a document in Mac OS X 10.6.
- 14916/09/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 15016/09/2014How do I print on an envelope?