FAQs & Troubleshooting
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- 101Scan a document and open the scanned image with a graphics application (For Windows)
- 102Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 103How do I store received faxes in my Brother machine's memory?
- 104I am using the memory card function but the thumbnail images do not appear on the printout
- 105I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 106Check the firmware version.
- 107Delete print jobs from the print queue.
- 108I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 109Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 110Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 111The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or "Quick-Dial" button in ControlCenter2. (For Macintosh)
- 112Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 113Scan a fax into my Brother machine while it is sending a fax from memory, receiving a fax, or printing a document from my computer.
- 114Unable to Print 7X
- 115Ink Absorber Full
- 116Low Temperature
- 117Locate files scanned with ControlCenter2 (For Macintosh)
- 118How do I configure a cover page for PC-FAX?
- 119I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 120Ink Low
- 121When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 122Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 123Where can I get FaceFilter Studio and what can I do with this application?
- 124Cover is Open
- 125When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 126Can I transfer faxes to the PC when my machine has a mechanical problem?
- 127Where is the USB port on the machine?
- 128Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 129What is Distinctive Ring and how do I program it?
- 130What do the messages "NG" or "Poor Line Condition" on the Transmission Verification Report mean?
- 131When scanning a document to be copied or faxed, the LCD shows "Out of Memory."
- 132I'm using the Simple Network Configuration capabilities of Apple® Mac OS® X. I can print from a Macintosh®, but not from a Windows® PC.
- 133How to scan a document from a Windows application?
- 134I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 135My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 136Configure and use PC-FAX (CUPS) (Linux)
- 137Where can I download Brother iPrint&Scan application for Mac?
- 138The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 139"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 140Scan a document using Brother iPrint&Scan. (macOS only)
- 141I get a TS error when trying to print on a wireless network.
- 142When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 143When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 144Open the Status Monitor
- 145Open the Control Panel (For Windows)
- 146A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 147Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 148Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 149I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 150Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)