FAQs & Troubleshooting
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332 Results
- 101I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 102How can I create or view an XML Paper Specification document?
- 103Set the date and time
- 104Configure and use the Scan Key Tool (Linux)
- 105Configure scan settings without administrator privileges (Linux)
- 106Download a file from the "Downloads" section and save it to Windows 8 computer.
- 107I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 108Stop my Brother machine from automatically redialling a number.
- 109I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 110Locate files scanned with ControlCenter2 (For Macintosh)
- 111How do I configure a cover page for PC-FAX?
- 112How do I clear the message "Cannot Detect" from the display?
- 113When I turn the Power ON, I always have to re-enter the Date and Time.
- 114When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 115I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 116I'm using Windows Vista, Windows 7, Windows 8 / 8.1 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 117Is my machine compatible with Windows Vista™?
- 118When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 119Which E-mail packages are compatible with ControlCenter3?
- 120When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 121I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 122I cannot receive a colour fax.
- 123I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 124Configure the Scan to Email Feature (Linux)
- 125The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 126When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 127Uninstall the scanner driver. (Linux)
- 128Check the firmware version.
- 129When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 130When I print photos, the colour quality is not good.
- 131Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 132Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 133Scan using XSane or GIMP (Linux)
- 134When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 135I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 136When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux)
- 137I cannot scan when using SELinux (Security-Enhanced Linux)
- 138I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 139Command List of brscan. (Linux)
- 140Delete a network scanner entry. (Linux)
- 141Firewall port requirements of the Scan Key Tool (Linux)
- 142I cannot make borderless prints.
- 143Preview the faxes I receive before I print them.
- 144I cannot print from my computer via USB.
- 145How many times will my Brother machine automatically redial a number?
- 146I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 147Where can I get FaceFilter Studio and what can I do with this application?
- 148When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 149When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 150When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.