FAQs & Troubleshooting
Latest |
241 Results
- 10120/08/2018Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 10220/08/2018I can print but cannot scan via network. (For Macintosh)
- 10301/08/2018I cannot print from my computer via network. (For Windows)
- 10431/07/2018I can print but cannot scan via network. (For Windows)
- 10531/07/2018The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 10610/07/2018Windows 7 Support Information
- 10725/05/2018What can happen if the wrong paper is used in your machine.
- 10801/11/2017I cannot print from my computer via network (for Macintosh).
- 10928/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 11022/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 11109/02/2016Change Drum Soon
- 11216/11/2015I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 11313/10/2015I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 11413/10/2015I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11513/10/2015My Brother machine has no power.
- 11613/10/2015Change the user interface of ControlCenter3
- 11713/10/2015I cannot use the "Modules Update" button on Web BRAdmin.
- 11813/10/2015Scan an image and insert it in a Windows XP application
- 11913/10/2015"Paper Jam Inside" error appears on the LCD. What should I do?
- 12013/10/2015"Paper Jam Tray" error appears on the LCD. What should I do?
- 12113/10/2015Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 12213/10/2015When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 12313/10/2015When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 12413/10/2015When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 12513/10/2015I'm using Mac OS 9.1-9.2. How can I uninstall the drivers?
- 12613/10/2015I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 12724/09/2015How can I re-install the drivers?
- 12824/09/2015I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 12924/09/2015What is MFL-Pro Suite Software (Multi-Function Link Pro Suite)?
- 13024/09/2015Can I buy any MICR toner?
- 13124/09/2015When I share a FAX / DCP / MFC via a Windows XP PC, the machine prints garbage characters. What can I do?
- 13224/09/2015What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 13311/09/2015Scan a document from a Windows Vista application
- 13416/06/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13510/06/2015Scan a document in Mac OS X 10.7.
- 13609/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13709/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13808/04/2015I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13930/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14030/09/2014The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 14130/09/2014When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 14230/09/2014How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 14330/09/2014How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 14422/09/2014How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 14522/09/2014The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 14616/09/2014Scan a document in Mac OS X 10.6.
- 14716/09/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 14810/09/2014How do I clean white or black spots on printed documents?
- 14902/09/2014What is Network Shared printing?
- 15002/09/2014I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.