FAQs & Troubleshooting
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214 Results
- 101I'm using Macintosh. What is the PreScan option used for?
- 102Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 103How to scan a document from a Windows application?
- 104I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 105I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 106"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 107I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 108I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 109Install PaperPort™ 12SE / 14SE onto Windows 10.
- 110Can I print directly onto DVDs or CDs?
- 111"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 112Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 113Wrong Paper Size
- 114The print speed is very slow when I use XML Paper Specification Printer Driver.
- 115Scan a document into ScanSoft™ PaperPort™ 11SE
- 116I am using Windows XP and I cannot scan with the USB cable.
- 117Scan a document in Mac OS X 10.7.
- 118Scan a document using "Scanner and Camera Wizard" in Windows XP
- 119Scan a document in Windows 8 and Windows 10.
- 120Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 121Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 122Set the date and time
- 123Improve poor print quality.
- 124Can I adjust the Sleep Mode setting?
- 125I cannot access the memory card in the media slot.
- 126I am using the memory card function but the thumbnail images do not appear on the printout
- 127Scan using XSane or GIMP (Linux)
- 128The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 129Paper size settings are unavailable when I print from OpenOffice (Linux)
- 130The downloaded driver's name is different from my machine's name. (Linux)
- 131The driver installation finished successfully but I cannot print. (Linux)
- 132When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 133Command List of brscan. (Linux)
- 134Configure scan settings without administrator privileges (Linux)
- 135I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 136I am unable to print from a client PC to a printer on a print server. (Linux)
- 137Firewall port requirements of the Scan Key Tool (Linux)
- 138"Offline" appears on the Status Monitor.
- 139Download a file from the "Downloads" section and save it to Windows 8 computer.
- 140Open the Control Panel (For Windows)
- 141The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 142The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 143The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine.
- 144The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 145My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 146Windows 7 Support Information
- 147Is my Brother machine compatible with third party print servers?
- 148My machine does regular cleaning cycles in the night. How can I correct this?
- 149When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colours do not match the colours in the original photo.
- 150Configure or change the settings of the ControlCenter 2 or 3 scanning options