FAQs & Troubleshooting
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158 Results
- 5121/06/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 5221/06/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 5321/06/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5421/06/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 5521/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5621/06/2023I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5726/04/2023Where can I find my Brother printer's serial number?
- 5811/01/2023How do I clean my machine?
- 5911/01/2023Installing the LPR driver and CUPS wrapper driver (Linux®)
- 6011/01/2023Using the Communication Settings (for Windows)
- 6127/07/2022How to install Brother software on a computer not connected to the Internet
- 6216/06/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 6312/05/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 6412/05/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 6512/05/2022How do I connect the printer and my mobile device via Bluetooth®?
- 6612/05/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6712/05/2022How to delete the registry information and files related to the printer driver
- 6812/05/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6912/05/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 7017/01/2022How to use P-touch Library
- 7117/01/2022Using the Printer Setting Tool (for Windows)
- 7217/01/2022The paper settings specified from the server computer are not reflected on the client computer.
- 7317/01/2022How do I transfer templates or other data from the computer to the printer?
- 7417/01/2022How do I transfer label templates with P-touch Transfer Express?
- 7509/12/2021The printer does not print or a printing error occurs.
- 7611/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7709/09/2021Using P-touch Template Settings
- 7805/08/2021How do I switch to and use the mass storage mode?
- 7905/08/2021This printer is not detected when establishing a Bluetooth® connection.
- 8012/02/2021What kinds of software are available for this printer?
- 8123/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8227/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 8304/06/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 8404/06/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 8504/06/2020How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 8604/06/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 8704/06/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 8804/06/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 8902/06/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 9002/06/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 9131/10/2019The print quality is poor.
- 9219/08/2019How to use the Paper Size Setup (for Windows)
- 9309/07/2019I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 9421/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 9514/03/2019When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 9614/03/2019How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 9707/01/2019I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux)
- 9807/01/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 9907/01/2019I cannot print LibreOffice documents in landscape orientation. (Linux)
- 10007/01/2019The driver installation finished successfully but I cannot print. (Linux)