FAQs & Troubleshooting
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125 Results
- 5112/05/2022How to delete the registry information and files related to the printer driver
- 5212/05/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 5312/05/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 5412/05/2022How can I stop the printer from automatically feeding roll paper after printing? (Windows)
- 5510/02/2022Supported File Formats and how to print on Raspbian (Linux®)
- 5617/01/2022How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 5717/01/2022Using the Printer Setting Tool (for Windows)
- 5817/01/2022How do I transfer templates or other data from the computer to the printer?
- 5917/01/2022How do I transfer label templates with P-touch Transfer Express?
- 6014/10/2021The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.
- 6114/10/2021The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 6211/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6305/08/2021How do I connect the printer and my mobile device via Bluetooth®?
- 6414/07/2021Using the Communication Settings
- 6509/07/2020Installing the software
- 6604/06/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 6704/06/2020How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 6804/06/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 6909/07/2019I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 7021/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 7114/03/2019When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 7214/03/2019How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 7313/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 7404/02/2019How do I switch to and use the mass storage mode?
- 7507/01/2019Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 7607/01/2019I cannot print LibreOffice documents in landscape orientation. (Linux)
- 7707/01/2019I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux)
- 7807/01/2019The print area is reduced when I print using the print preview button in OpenOffice. (Linux)
- 7919/12/2018Supported File Formats and how to print on Raspbian lite (Linux)
- 8012/11/2018Uninstalling the printer drivers (Linux)
- 8109/11/2018I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux)
- 8209/11/2018I'm using OpenOffice. Some of the print options that I have configured in OpenOffice do not work. (Linux)
- 8309/11/2018Information before downloading for Raspbian/Raspbian Lite (Linux)
- 8411/09/2018P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 8509/08/2018What do the indicator lights mean?
- 8612/06/2018The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed.)
- 8728/02/2018I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13 / 10.12.
- 8824/07/2017Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 8914/06/2017How do I connect the printer and my computer via Bluetooth? (Windows 10S)
- 9009/06/2017Pages don't print. What should I do?
- 9115/05/2017I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 9227/03/2017P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9331/01/2017Can I print out the printer settings?
- 9413/10/2016How do I transfer templates to the printer?
- 9511/10/2016When I try to connect the printer and Windows computer via Bluetooth, the printer is not found in the [Add a device] / [Add Wireless Device] window.
- 9611/10/2016I cannot print in Windows 10 using Bluetooth even though my machine and computer are paired.
- 9717/08/2016I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth or connected my device to the same wireless network.
- 9803/08/2016When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 9925/07/2016My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth.
- 10025/07/2016I can no longer print from my PC via Bluetooth, even though I could print previously.