FAQs & Troubleshooting
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125 Results
- 51Paper does not move through the printer even though the motor is running.
- 52How do I insert the paper into my PocketJet printer?
- 53How to delete the registry information and files related to the printer driver
- 54I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 55I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 56Uninstalling the printer drivers (Linux)
- 57How to install Brother software on a computer not connected to the Internet
- 58The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 59When printing from an application, the application's "Collate" setting does not work correctly.
- 60How do I connect the printer and my mobile device via Bluetooth®?
- 61Using the Communication Settings
- 62Using the Printer Setting Tool with Mac computers
- 63Using the Printer Setting Tool (for Windows)
- 64I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 65How do I connect the printer and my computer via Bluetooth? (Windows 10S)
- 66How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 67(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 68I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 69(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 70The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 71Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 72I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux)
- 73I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13 / 10.12.
- 74When I try to connect the printer and Windows computer via Bluetooth, the printer is not found in the [Add a device] / [Add Wireless Device] window.
- 75How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 76What kinds of software is available for this printer?
- 77How can I stop the printer from automatically feeding roll paper after printing? (Mac)
- 78How do I switch to and use the mass storage mode?
- 79Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 80(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 81How do I uninstall the printer driver?
- 82How do I connect the printer to my computer using a USB cable?
- 83How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 84What is the Label List? (P-touch Editor 5.x for Windows)
- 85The latest printer driver was successfully installed, but the driver did not update correctly.
- 86I want to use the Roll Paper Pause mode or create new forms from Print Server Properties.
- 87Printing from an Android™ device
- 88The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 89I connected multiple printers of the same model to one computer but can only print from one of them.
- 90Paper moves through the printer, but nothing appears on the paper.
- 91The printed image is out of alignment.
- 92The print quality is poor, and the image is too light or dark.
- 93Supported File Formats and how to print on Raspbian lite (Linux)
- 94How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 95The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 96Pages are partially printed, and the DATA indicator remains lit or is flashing.
- 97The top margin is incorrect.
- 98The printed image is compressed or stretched.
- 99How to identify the printer's firmware version.
- 100The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed.)