FAQs & Troubleshooting
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110 Results
- 5112/05/2022How can I stop the printer from automatically feeding roll paper after printing? (Windows)
- 5210/02/2022Supported File Formats and how to print on Raspbian (Linux®)
- 5317/01/2022How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 5417/01/2022Using the Printer Setting Tool (for Windows)
- 5517/01/2022How do I transfer templates or other data from the computer to the printer?
- 5617/01/2022How do I transfer label templates with P-touch Transfer Express?
- 5714/10/2021The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.
- 5814/10/2021The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 5911/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6014/07/2021Using the Communication Settings
- 6109/07/2020Installing the software
- 6204/06/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 6304/06/2020How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 6404/06/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 6509/07/2019I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 6621/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 6713/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 6804/02/2019How do I switch to and use the mass storage mode?
- 6907/01/2019Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 7007/01/2019I cannot print LibreOffice documents in landscape orientation. (Linux)
- 7107/01/2019I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux)
- 7207/01/2019The print area is reduced when I print using the print preview button in OpenOffice. (Linux)
- 7319/12/2018Supported File Formats and how to print on Raspbian lite (Linux)
- 7412/11/2018Uninstalling the printer drivers (Linux)
- 7509/11/2018I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux)
- 7609/11/2018I'm using OpenOffice. Some of the print options that I have configured in OpenOffice do not work. (Linux)
- 7709/11/2018Information before downloading for Raspbian/Raspbian Lite (Linux)
- 7811/09/2018P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 7909/08/2018What do the indicator lights mean?
- 8012/06/2018The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed.)
- 8128/02/2018I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13 / 10.12.
- 8224/07/2017Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 8309/06/2017Pages don't print. What should I do?
- 8415/05/2017I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 8527/03/2017P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 8631/01/2017Can I print out the printer settings?
- 8713/10/2016How do I transfer templates to the printer?
- 8807/07/2016When printing from an application, the application's "Collate" setting does not work correctly.
- 8913/04/2016Using the Printer Setting Tool with Mac computers
- 9002/03/2016When printing using the optional roll printer case (PA-RC-001), gaps between lines may decrease or blurred characters may be printed.
- 9121/01/2016The DATA indicator has turned off even though data remains in the printer.
- 9224/09/2015The paper is jammed in the printer.
- 9324/09/2015I want to use the Roll Paper Pause mode or create new forms from Print Server Properties.
- 9424/09/2015The top margin is incorrect.
- 9524/09/2015Pages are partially printed, and the DATA indicator remains lit or is flashing.
- 9624/09/2015The printed image is compressed or stretched.
- 9724/09/2015The paper moves through the printer, but nothing appears on the paper.
- 9824/09/2015How do I turn the printer off?
- 9924/09/2015How to identify the printer's firmware version.
- 10024/09/2015How to connect to a DC power outlet (optional)