FAQs & Troubleshooting
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167 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5111/10/2023Cannot Scan ##
- 5211/10/2023Verify if the Brother machine has a dial tone.
- 5313/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 5413/09/2023I get a TS error when trying to print on a wireless network.
- 5513/09/2023Media Type Mismatch or Media Mismatch
- 5612/07/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 5721/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 5821/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 5921/06/2023Add your Brother machine with AirPrint (macOS)
- 6021/06/2023Delete print jobs from the print queue.
- 6119/05/2023I cannot print from my computer via USB.
- 6219/05/2023Set up your Brother machine on a wireless network (Windows/macOS)
- 6326/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 6426/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 6526/04/2023Change the printer driver settings (Windows)
- 6615/03/2023Enable the Brother machine's network interface.
- 6715/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 6815/02/2023What is the recommended paper?
- 6915/02/2023Reset the Drum Counter
- 7015/02/2023The colour of your printouts is not what you expected
- 7115/02/2023Out of Memory
- 7215/02/2023The printer status is Offline or Paused.
- 7315/02/2023No Toner
- 7415/02/2023Cannot Detect
- 7515/02/2023No Paper / No Paper Tray1 / Tray2 / MP Tray
- 7615/02/2023Storage Full
- 7715/02/2023Drum !
- 7815/02/2023Coloured spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 7915/02/2023Ghosting images
- 8015/02/2023Vertical coloured streaks or bands appear on the page
- 8111/01/2023Condensation
- 8211/01/2023I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 8311/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 8411/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 8526/12/2022How to identify your Operating System (OS).
- 8609/11/2022Install the Brother Mobile Connect application (for mobile device)
- 8709/11/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 8812/10/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 8912/10/2022What is the default password for my BRAdmin or Web Based Management?
- 9012/10/2022Configure and use PC-FAX (CUPS) (Linux)
- 9115/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 9215/09/2022Configure the Scan to Email Feature (Linux)
- 9316/08/2022What is the difference between the toner cartridge and the drum unit?
- 9416/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 9516/08/2022Update the Driver or Firmware for your Brother machine
- 9628/07/2022Configure and use the Scan Key Tool (Linux)
- 9728/07/2022Check the Node Name of the Brother machine
- 9828/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9915/06/2022Correct the Colour Printing
- 10008/06/2022Colour offset