FAQs & Troubleshooting
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349 Results
- 5115/03/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 5215/02/2023Scan a document in Windows 8 and Windows 10.
- 5315/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation (for Windows).
- 5411/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 5511/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5626/12/2022How to identify your Operating System (OS).
- 5726/12/2022Log on as a restricted user when the Secure Function Lock feature is turned ON.
- 5826/12/2022Import a Certificate and Private Key
- 5926/12/2022Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 6021/12/2022Export the Certificate and Private Key
- 6109/11/2022Print Documents Securely Using SSL/TLS
- 6209/11/2022Install a Certificate on Your Brother Machine
- 6309/11/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 6409/11/2022Register the IC card for user authentication in Secure Function Lock
- 6512/10/2022Send Scanned Data directly to your email address when the network security feature is enabled (Active Directory® Authentication / LDAP Authentication / Secure Function Lock).
- 6612/10/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 6712/10/2022Configure Email Sending or Receiving using Web Based Management
- 6812/10/2022Restrict the functions available on your Brother machine and the number of prints.
- 6912/10/2022Configure and use PC-FAX (CUPS) (Linux)
- 7012/10/2022Secure Print (Windows®)
- 7112/10/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 7215/09/2022Print on Both Sides of the Paper (Macintosh)
- 7315/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 7415/09/2022Configure the Scan to Email Feature (Linux)
- 7515/09/2022Create or Delete Your Print Profile (Windows®)
- 7616/08/2022What is the difference between the toner cartridge and the drum unit?
- 7716/08/2022Print as a Booklet (Windows®)
- 7816/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 7916/08/2022Print as a Poster (Windows®)
- 8016/08/2022Update the Driver or Firmware for your Brother machine
- 8128/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 8228/07/2022Configure and use the Scan Key Tool (Linux)
- 8328/07/2022I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 8428/07/2022Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 8528/07/2022Check the Node Name of the Brother machine
- 8628/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8727/07/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 8827/07/2022Print the Network Configuration Report
- 8915/06/2022Access Web Based Management
- 9015/06/2022Print on Both Sides of the Paper (Windows®)
- 9115/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9212/05/2022Where can I find my Brother machine's serial number?
- 9312/05/2022Uninstall the Brother Software and Drivers (Windows)
- 9412/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9512/05/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 9614/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 9714/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 9814/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 9914/04/2022Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 10014/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.