FAQs & Troubleshooting
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140 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51Media Type Mismatch or Media Mismatch
- 52I cannot save a file downloaded from the Brother support website (For Windows)
- 53I cannot find some option in the Printing preferences. (For Windows)
- 54What is the difference between the toner cartridge and the drum unit?
- 55Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 56Cannot Print ##
- 57Cannot Detect
- 58Toner Low or Prepare New Toner Cartridge
- 59Uninstall the Brother Software and Drivers (Windows)
- 60How to scan a document from a Windows application?
- 61I cannot connect my machine to a Windows 11 computer via USB.
- 62The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 63Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 64The driver installation finished successfully but I cannot print. (Linux)
- 65When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 66Delete a network scanner entry. (Linux)
- 67"Offline" appears on the Status Monitor. (Windows)
- 68Open the Control Panel (For Windows)
- 69What is Network Shared printing?
- 70I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 71Lines across the page
- 72Ghosting images
- 73Black lines down the page
- 74I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 75What is the default password for my Brother machine?
- 76I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 77I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 78A security warning appears when accessing Web Based Management via HTTPS.
- 79Change the brscan5 scan settings using XSane (Linux)
- 80I installed scan-key-tool, but it does not work. (Linux)
- 81Command List of brscan. (Linux)
- 82I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 83I am unable to print from a client PC to a printer on a print server. (Linux)
- 84Firewall port requirements of the Scan Key Tool (Linux)
- 85How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 86Self-Diagnostic
- 872-sided Disable or 2-sided Disabled
- 88No Toner
- 89I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 90When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 91Can I send a print job to multiple machine email addresses using Email Print?
- 92Configure and use PC-FAX (CUPS) (Linux)
- 93The downloaded driver's name is different from my machine's name. (Linux)
- 94Large characters are printed incorrectly. (Linux)
- 95When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 96How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 97I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 98Send a fax using PC-FAX with LPD/LPRng (Linux)
- 99To install the printer driver easily using a tool. (Linux)
- 100Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)