FAQs & Troubleshooting
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153 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5111/10/2023Size Error DX or Size Error 2-sided
- 5211/10/2023Verify if the Brother machine has a dial tone.
- 5314/09/2023Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 5413/09/2023(Video) Set up your Brother machine
- 5513/09/2023What is the recommended paper?
- 5613/09/2023Media Type Mismatch or Media Mismatch
- 5713/09/2023Self-Diagnostic
- 5813/09/2023Wrong Toner or Wrong Toner Cartridge
- 5913/09/2023Enable the Brother machine's network interface.
- 6013/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 6113/09/2023I get a TS error when trying to print on a wireless network.
- 6213/09/2023Cannot Detect
- 6313/09/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 6413/09/2023Toner specks
- 6513/09/2023Lines across the page
- 6627/07/2023Black lines down the page
- 6712/07/2023I cannot print using my Brother machine on a wired network (Windows / macOS)
- 6812/07/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 6921/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 7021/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 7121/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7221/06/2023Add your Brother machine with AirPrint (macOS)
- 7321/06/2023Delete print jobs from the print queue.
- 7419/05/2023I cannot print from my computer via USB.
- 7519/05/2023Set up your Brother machine on a wireless network (Windows / macOS)
- 7626/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 7726/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 7826/04/2023Change the printer driver settings (Windows)
- 7919/04/2023"Offline" appears on the Status Monitor. (Windows)
- 8015/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 8115/02/2023The printer status is Offline or Paused.
- 8215/02/2023Update the Driver or Firmware for your Brother machine
- 8311/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 8426/12/2022How to identify your Operating System (OS).
- 8509/11/2022Install the Brother Mobile Connect application (for mobile device)
- 8609/11/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 8712/10/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 8812/10/2022Configure and use PC-FAX (CUPS) (Linux)
- 8915/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 9015/09/2022Configure the Scan to Email Feature (Linux)
- 9116/08/2022What is the difference between the toner cartridge and the drum unit?
- 9216/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 9328/07/2022Configure and use the Scan Key Tool (Linux)
- 9428/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9512/05/2022Uninstall the Brother Software and Drivers (Windows)
- 9612/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9712/05/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 9814/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 9914/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 10014/04/2022Control Printer Driver settings (only available for Windows)